IRS services

Taxpayers Have the Right to Quality Service from the IRS


We know the IRS expects us to file our tax returns on time, and to pay what we owe. What you may not know is that the IRS owes the people certain rights and responsibilities. One right that taxpayers have when dealing with the IRS is the Right to Quality Service from the IRS and its employees.

Taxpayers are afforded a number of protections in the “Taxpayer Bill of Rights.” It consists of 10 rights that people have when they interact with the IRS. The previous article discussed the first right, which was the Right to Be Informed. (If you haven’t read that article, we suggest reading that one along with the future blog articles we will post explaining all 10 sections of the Taxpayer Bill of Rights.) This article will cover the second right which is the Right to Quality Service from the IRS. If you have questions about these rights, contact Sarasota IRS Lawyers who will be able to answer your questions.

The Law Office of Mary E. King, P.L. can make sure that your tax planning and other issues are resolved efficiently and at the lowest cost to you. Please fill out our online contact form, or call us at 941-906-7585 today.

1. What Does the Right to Quality Service Mean?

When we deal with anyone in the public service industry we expect respectful and cordial treatment from a company’s representatives. This is the same behavior the IRS states they will provide to taxpayers.

The IRS says Quality Service means that taxpayers will receive prompt, courteous, and professional service. The IRS is required to explain things to us in words we can comprehend. Any letters from the IRS have to be clear. And those letters have to explain everything to us in a way that is easily understood. If there are any problems with service, taxpayers have the right to speak to a supervisor with the IRS.

Therefore, don’t be afraid to ask the IRS representative to speak to a supervisor if you are not getting the answers or help you need. They have to let you do so. Even with this rule, your speaking to a supervisor about tax issues or with questions about a letter may not be enough to remedy your situation. This is why you have Sarasota IRS Lawyers who you can call for help.

2. Quality Service when Contacting the IRS.

The IRS prefers people to go through their website to find answers to any tax questions. If you have ever tried wading through all of the information, publications, instructions, and forms on the site, you know how daunting that is. People who can’t find the answers they need online are instructed to call the IRS with questions.

When speaking on the telephone with IRS customer service representatives, you should have your questions answered completely with all answers being clear and easy to understand. The representative is supposed to listen to what you tell them objectively. They are not supposed to cut you off without allowing you to explain. They also should take any information you provided to the IRS into account when discussing your issues.

3. Where and When Can the IRS Contact Me?

Quality Service also covers situations where the IRS contacts you about a tax issue. The IRS cannot contact you at your workplace. They cannot call you at 11:00 p.m. They are only allowed to call you at your home or mobile number and are restricted to the hours between 8:00 a.m. and 9:00 p.m. At no time can the IRS representative treat you with hostility or make threats. And as with any phone calls with the IRS, you can always request to speak to a supervisor.

If you are in a situation where the IRS is calling you or sending you letters, you may need help in resolving a tax debt or other issue. It is important to get assistance when this happens. A good place to look for help is a Sarasota IRS Lawyer. An experienced lawyer will deal with the IRS for you and work to resolve your problems.

An Attorney Can Help You Understand Your Rights

Sarasota IRS Lawyers can help you understand all of the Taxpayer Bill of Rights including the one discussed today. You deserve Quality Service from the IRS.

Consider reaching out to the Law Offices of Mary E. King for help. Tax matters can be complicated, and thus, it is always helpful to have someone in your corner who understands the tax law and deals with the IRS on a regular basis. Indeed, beyond just the tax laws, there could be other issues with which a seasoned tax attorney can help.

So, when it comes to dealing with tax questions, tax relief, and tax litigation, you need to talk to Sarasota IRS Lawyers who can help. Mary E. King has spent her career concentrating in tax law and can help you in Florida and elsewhere. Attorney King has a wealth of information about what types of options would make the most sense for you or your business.

That helps explain why she’s received an A+ rating from the Florida Better Business Bureau. If you have a tax-related issue – no matter how small or how large – setting up an initial consultation with Mary E. King, tax lawyer of Florida, is the first step you should take towards relief.

The Law Office of Mary King P.L. offers complete IRS problem-solving services including all areas from tax debt settlement to planning the most efficient tax strategy for individuals and businesses. Call us today to schedule an initial consultation. With years of experience as Sarasota IRS Lawyers for many clients, Attorney Mary E. King can make sure that your tax issues are resolved in your favor. Fill out our online contact form, or call us at 941-906-7585. Remember, at the Law Office of Mary E. King, we are focused on solving your tax issues for good.

The information in this blog post is provided for informational purposes only and is not intended to be legal advice. You should not make a decision whether or not to contact an attorney based upon the information in this blog post. No attorney-client relationship is formed nor should any such relationship be implied. If you require legal advice, please consult with an attorney licensed to practice in your jurisdiction.

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What Are My Rights As a Taxpayer?
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